eSano Communications is a Canadian Business Process Outsourcing partner for Car Dealerships, that delivers world-class service to potential car shoppers. Our back-office business operation enables dealers to outsource their Internet Lead Management task to our expert team. We bring a human touch in the digital world to enhance the Dealership customer experience.
Digital Lead Management
Studies show that car shoppers spend 109 days in market and that over 60% of their time is spent online. Car dealers need a cost effective way to be present and stay relevant during the entire customer journey, to be considered when it is time to make the purchase decision. eSano Communications engages the potential customers on behalf of the dealer until they are ready to visit the showroom. Whether it is a car shopper who is just starting to research their next vehicle or a customer booking a test drive and ready to buy, we are there to respond with relevant information to ensure that your brand is represented in a positive light time and time again.
Walk-in Follow-up
There is more than 50% of probability that a car shopper who comes to the showroom will buy a vehicle. Car dealers need to follow up quickly with those who leave without buying to ensure that there is a good understanding of what happened and meet the customers’ expectations promptly and close the deal. Our team’s responsibility is to not only to follow up to ensure that the customer is happy and ready to go back to the dealership but to assess and determine any improvement opportunities that need to be addressed to ensure the dealership is not losing sales.
CSI Strategy (Sales)
Customer Satisfaction Index scores are important of a dealership’s scorecard and the higher the Net Promoter Score the more likely the dealership will succeed in other key areas (Manufacturer’s bonus, customer retention, sales volume, employee engagement etc.). We monitor your showroom experience to proactively spot potential problems and notify the dealership’s management team so they can intervene at the right time. Our strategy works and it is simple as 1, 2, 3.
our approach
We provide you with a back-office that handles your Internet leads at a very low cost. We deliver great results, we have your best interest and we do NOT Hype.
Brand Ambassadors
Every lead is precious. As your dealership brand ambassador, we proactively address the needs of your customers so that they see you as their trusted advisor when they plan their next car purchase.
teamwork
Our team works hard to ensure the best results and ROI for your dealership. Our pay plan is mainly performance based.
CUSTOMER EXPERIENCE
We use most advanced technology to offer the highest level of customer service.
Integration
We work closely with your Single Point of Contact to ensure a seamless hand-off customer experience from online to the showroom.
Evolution
We listen and use your customers’ feedback to improve our processes and exceed their expectations time and time again.
Testimonials
eSano Communications looks after our customers who contact us via Internet. We receive hundreds of digital leads from various sources every week and it is critical for us to address them effectively.
eSano Communications looks after our customers who contact us via Internet. We receive hundreds of digital leads from various sources every week and it is critical for us to address them effectively.
eSano Communications has been a great partner to rely on to achieve our objectives. They are very flexible and operate as an extension of our team. We have now become number 1 in our local market and eSano has contributed tremendously to our success.